Privacy Policy

1.Introduction

BetterLix is a service developed and delivered by Amsety GmbH at Teerofendamm 1, Kleinmachnow, Germany, 14532. We are committed to helping you have more healthy days–now and in the future. We believe it is your right to understand which personal information We collect, how We use it to improve your experience, and how this information is shared.

For purposes of this policy, BetterLix includes Amsety and its affiliates, subsidiaries, related companies, officers, directors, employees, agents, successors, and assignees, collectively referred to as “BetterLix,” “Amsety,” “We,” “Our” or “Us.”

“Services” and “Service” refer to any of Our mobile application and website functionalities. We encourage you to understand Our Privacy Policy and Terms of Service.

In this Privacy Policy We discuss our compliance with the Children’s Online Privacy Protection Rule (COPPA).

Please Contact Us if you have any questions.

2.What Is Personal Information?

BetterLix is committed to protecting your personal information. Personal Information is any information that may be used to identify you—alone or with other information. Personal information can be direct like your name or indirect like your zip code and includes other identifiers like your email address and wellness data.

Included in Personal Information is Personal Health Information which you supply to Us through the app. Personal Health Information includes personally identifiable information about your health and any health issues you may have. When reading this policy, assume that Personal Information includes Personal Health Information. Direct and indirect personal information is protected and is addressed in this Privacy Policy.

BetterLix collects, uses, discloses, and processes your personal information as discussed in this Privacy Policy in order to provide the mobile application and website Service. BetterLix may also use personal information for Service advertising and marketing, as detailed in this Privacy Policy.

We may also de-identify your personal information, and the use of this anonymous data is not subject to this Privacy Policy.

This Privacy Policy Does Not Apply to External Websites
BetterLix may offer links to third-party (external) websites. This Privacy Policy does not extend to third-party websites; it does not govern how they define or use personal information. Please read the Privacy Policy of any external source before using their website or mobile application services.

3.When Do We Collect Personal Information?

BetterLix collects information from you when you create an account and use the mobile application service. We may also collect information about you if you subscribe to a newsletter, respond to a survey, fill out a form, or contact customer support.

4.What Information Do We Collect?

BetterLix only collects information relevant to the functionality of the mobile application Service.

You are not required to enter Personal Information if you do not wish to. Not entering information may impact how the mobile application Service works for you.

We collect the following Personal Information:

For BetterLix Profile:

• Name
• Birthdate
• Email address
• Encrypted Password

For Medical and Fitness Profile:

• Gender identification
• Weight
• Height
• Liver condition
• Blood type
• Family history
• Previous diagnoses
• Medical test results
• Surgical history
• Vaccination history
• Dietary restrictions
• Eating habits
• Sleeping habits
• Exercise habits
• Environmental risks status
• Other medical and surgical conditions

Non-Personal Information

BetterLix automatically receives and records non-personal information on Our server logs from your device. We do not connect non-personal information to any Personal Information collected from you.

We Collect the Following Non-Personal Information:

• IP address
• Page requests
• Browser name
• Device type
• Operating system
• Internet service provider

BetterLix may use non-personal information to provide personalized advertising and content and fulfill your requests.

5.Your Privacy Controls

BetterLix encourages you to access your privacy controls. We respect your right to view, change, transfer, restrict processing, and delete your personal information, as permitted by law. We commit to informing you of any disclosures of your Personal Information.

There may be some cases where deleting personal information is not possible. For instance, the law requires that We keep financial records. The law may also require that We release certain information under court order or other government proceeding. Privacy requests may also be denied if deletion would prevent Our ability to keep data secure, jeopardize others’ privacy, or be deemed frivolous or impractical.

California Residents: You can Contact Us if you cannot access the BetterLix privacy page.

6.Privacy Notice

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have certain legal rights when it comes to your health information. This section explains your rights and Our responsibilities to help you.

Request Confidential Communications: You can ask Us to contact you in a specific way (for example, home or office phone) or send mail to a different address.

We will consider all reasonable requests and must say “yes” if you tell Us you would be in danger if We do not.

Ask Us to Limit What We Use or Share: You can ask Us not to use or share certain health information for treatment, payment, or Our operations.

We are not required to agree to your request, and We may say “no” if it would affect your service.

Get a List of Those with Whom We’ve Shared Information: You can ask for a list (an accounting) of the times We’ve shared your health information for six years before the date you ask, with whom We shared it, and why.

We’ll provide one accounting a year for free but charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a Copy of This Privacy Notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically.

Choose Someone to Act for You: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

We will make reasonable efforts to ensure the person has this authority and can act for you before we take any action.

File a Complaint if You Feel Your Rights Are Violated: You can complain if you feel We have violated your rights by Contacting Us.

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W. Washington D.C. 20201, calling 1-877-696-6775, or visiting the website of the U.S. Department of Health and Human Services Office.

We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell Us your choices about what We share. If you have a clear preference for how We share your information in the situations described below, Contact Us. Tell Us what you want Us to do, and We will follow your instructions within reasonable limits and Our system’s ability to accommodate you.

In these cases, you have both the right and choice to tell Us to:

• Share information with your family, close friends, or others involved in payment for your care.
• Share information in a disaster relief situation.
• Contact you for fundraising efforts.
• If you are not able to tell Us your preference, for example, if you are unconscious, We may go ahead and share your information if We believe it is in your best interest.
• We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Our Uses and Disclosures

How do We typically use or share your health information? We typically use or share your health information in the following ways.

Provide You a BetterLix Profile: We can use and disclose your information to provide you with a Service Profile.

Example: We use Personal Information to allow you to set health goals and track your progress.

Allow You to Use the Mobile Application: We can use and disclose your information to assist you in health and fitness matters within the mobile application.

Example: We use Personal Information to suggest gluten-free recipes if you are on a gluten-free diet.

Communicate With You: We can use and disclose information to communicate with you about Our Services, notifications, or answer your questions or requests.

Example: We use Personal Information to assist you in changing a lost password.

Run Our Service: We can use and disclose your information to run Our Service and contact you when necessary.

Example: We use Personal Information about you to develop better services for you.

Allow You to Communicate with Others: We can use and disclose your information to help you communicate with others from Our Service.

Example: We use Personal Information if you recommend a friend from the mobile application.

Prevent Security and Fraud Issues: We can use and disclose your information if there is a security or fraud concern.

Example: We can use and disclose your information by contacting you if someone requests a password change from an unverified email address.

How else can We use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before We can share your information for these purposes.

For more information, please refer to the website of
The U.S. Department of Health and Human Services

Help with Public Health and Safety Issues: We can share health information about you for certain situations such as:

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Do Research: We can use or share your information for health research.

Comply with the Law: We will share information about you if state or federal laws or courts require it, including with the Department of Health and Human Services if it wants to see that We’re complying with federal privacy law.

Respond to Lawsuits and Legal Actions: We can share health information about you in response to a court or administrative order or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. “In writing” includes mailed paper instructions, emails, texts, direct messaging, or other digital writings. If you tell us we can share information, you may change your mind at any time. Let us know in writing if you change your mind.
• For more information, see the website of the U.S. Department of Health and Human Services.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information We have about you. The new notice will be available upon request, on Our Website, and We will mail a copy to you if you ask Us to do so.

Updated September 1, 2023

7.How We Collect and Use Personal Information

Collecting personal information is vital for the performance of the BetterLix mobile application. To customize your experience and provide the most beneficial Service to you, We collect your personal information.

BetterLix only uses personal information in ways that comply with the law. We use Personal Information to help you monitor your fitness, communicate with you, and for security purposes.

BetterLix collects Health Information to customize your experience on the mobile application. Health Information allows BetterLix to suggest appropriate tasks to meet your needs. Tasks include recipe suggestions, workout routines, and wellness activities. We also list services (physicians, pharmacies, restaurants) and products.

When you sign up for a BetterLix account and use the Service, We collect various information that may be used to identify you directly or indirectly, including:

Account Information: BetterLix collects your Personal Information related to the details of your account including name, email address, and birthdate. We collect this information to provide you with a Service Profile.

Health Information: BetterLix collects personal health information that you provide, including data related to your health status. Health status data includes fitness information and medical information.

Personal health information includes data that may be used to infer health status or fitness status. Health information includes data relevant to your dietary habits, fitness activity, lifestyle activities (e.g., sleeping), wellness, BMI, and similar data related to your body, physical activity, and health goals.

BetterLix collects Health Information to customize your experience on the mobile application. Health Information allows BetterLix to suggest appropriate tasks to meet your needs. Tasks include recipe suggestions, workout routines, and Wellness activities.

Communication Information: BetterLix collects information when you communicate with Us. Communication includes when you sign up for the Service or newsletter, when you agree to receive push notifications, or when you Contact Us.

If you consent to receive messages from BetterLix, We may use your Personal Information to communicate with you about Services. We may use your personal information in communication about services you have used or bought or to let you know about other Service features, promotions, and other marketing purposes. Go to Account Settings to change how We communicate with you.

BetterLix may also use your Personal Information to help you if you have technical issues, questions about the Services, or any communication you initiate. We may also send you messages about changes to Our Services, such as a revision of the Privacy Policy.

Usage Information: BetterLix may collect information about how you use the Service. This information may include logins, usage time, app engagement, crash and diagnostic data, and other usage information.

Advertising:

The app will display advertising within the app for relevant products and services. The products and services will be tailored to your profile by an Algorithm developed by BetterLix. Your data will not be shared with any advertiser. If you choose to contact the vendor offering the respective products or services, you can exchange information directly with the respective vendor.

Third-Party:

BetterLix is working with third parties to offer you tailored services. The matching of the products and services to your profile will be conducted by an Algorithm developed by BetterLix. Your data will not be shared with any third party, unless you give your explicit consent. There might be exceptions, if we are required by law to share data.

Cookies and Other Tracking Technologies:

We may use cookies and similar technologies like web beacons, tags, pixels, and local storage to collect information about how you use our Services. Cookies are small data files stored on your device by a website. Web beacons are electronic images that may be used on Our Service or in Our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

We may also record and use log file information or device identifiers reported from your mobile devices or from your browser when you use Our Services. We use all these technologies, for example, to help us recognize your browser, to save and remember any preferences that may been set, to help us customize Our Services for your use, to provide customized features for you, and to help measure and research the usefulness of Our Services, interactive online content, features and other communications.

We utilize analytic tools from third parties to measure usage trends and traffic of Our Services, improve Our Services, and to personalize your experience on the Service. Analytic tools may use cookies or similar technologies to collect information given by your device including the Web pages you visit, IP addresses, device information, add-ons, metadata, and other information that may assist Us in enhancing Our Services. To opt-out of Google Analytics, download the Google Analytics Opt-Out Browser Add-On.

Mobile Application Usage:

When you download and use Our Services, We and Our service providers may track and collect App usage data. We collect information from the app such as date and time your device uses the mobile application. Our servers may analyze which data is downloaded based on your device identifiers. Our Services may also request permission to access the camera, microphone, and geolocation data on your device to facilitate features you request.

We may ask advertisers or other partners to provide ads or services to your devices that may use cookies or similar technologies placed by Us or a third party. To do this, We and the third-party service providers like Google, use tracking technologies to automatically collect and store information about your online activities over time and across different websites, devices, online services, and applications. We and our third-party service providers use this and other information to understand your use of the Service and your interests to provide you the most relevant advertising.

Other Information You Give to Us: BetterLix may collect additional personal information that you provide, such as information given through customer support or social media channels.

You are never required to enter requested personal information into the BetterLix mobile application. Some Service functionalities may not work if you do not enter certain personal information.

Personalization Information: BetterLix may use personal information to make your Service experience more enjoyable. If you choose to engage in a customized experience, We will use personal information to deliver that experience. Your information may be aggregated and centralized to analyze and improve Service performance. We may also collect information that you have uploaded to your Service Profile.

Sharing and Social Platform Links: BetterLix may use your personal information when assisting you in communicating with others through the mobile application. We provide you the opportunity to invite friends from within the app and use your Personal Information to fulfill this request. If you choose to share information to your social media account, We may also use Personal Information to complete this request.

Security and Fraud Prevention: BetterLix may use your Personal Information to protect individuals, employees, and the Business Entity, to prevent fraudulent activity, and for loss prevention.

Legal Compliance: BetterLix may use your Personal Information when required by law. Examples of legal compliance are using data for tax reporting purposes or observing lawful governmental requests. We may use Personal Information to comply with laws, court orders, regulations, or other investigative obligations. We may also use Personal Information to protect and defend Our rights, safety and property, the rights and safety of third parties, to enforce this Privacy Policy or Terms of Service, or crime prevention.

BetterLix keeps Personal Information only for as long as necessary to complete the purpose for which it was collected, or as required by law.

8.About Disclosure of Personal Information

BetterLix will not disclose, without your consent, Personal Information collected about you, except when required by law.

BetterLix will never distribute or sell your Personal Information to third-party organizations.

BetterLix may disclose your Personal Information to third parties who work on behalf of BetterLix to provide Services explicitly requested by you. We will share Personal Information for these purposes only with third parties whose privacy policies align with ours or who agree to abide by this Privacy Policy concerning Personal Information.

BetterLix may disclose your Personal Information when:

• We must respond to subpoenas, court orders, or other legal mandates.
• We must protect the personal safety of users or defend the rights and property of BetterLix or BetterLix Business Associates.
• We deem your actions within the Service violate the Terms of Service or any of Our usage guidelines.

9.Legal Basis for Processing Personal Information

BetterLix collects and processes your Personal Information for various purposes, as detailed in this Privacy Policy. In some cases, separate consent is not required, including when We must:

• Fulfill contract obligations
• Fulfill legal obligations
• Business Communications and obligations

10. How We Protect Your Information

BetterLix creates, adopts, implements, and ensures compliance with strategic internal administrative, technical, and physical safeguards to keep your information protected.

Your Personal Information is only accessible to authorized personnel and technical processes, and it is never changed or destroyed in an unauthorized manner.

You or authorized entities can access your Personal Information.

Ways We Protect Your Information: We have developed security policies, procedures, and practices to reduce risks and vulnerabilities in Our Service.

We train all BetterLix employees on Our Privacy Policy and how to carry out the policies and procedures.

We require all Business Associates to comply with Our Privacy Policy and privacy practices and for them to sign a legally-binding agreement to protect your Personal Information.

We regularly review the implementation of Our privacy and security practices.

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

We provide two-factor authentication login methods for Our Services. In addition to creating a password you can also set up a passlock function to keep the mobile application locked without a user-generated passcode.

We regularly scan Our technology for security holes and vulnerabilities to make your experience as safe as possible.

We store your Personal Information behind powerfully secured networks. These networks are only accessible to a limited number of trained and authorized personnel with security clearance access rights to such systems. Authorized personnel are required to keep your Personal Information strictly confidential.

11. Children

BetterLix does not knowingly collect Personal Information from children. As defined by law, children are anyone under the age of 13. We have designed BetterLix for adults 18 and older.

Please Contact Us if you know a child has provided Us with Personal Information without express consent from a parent or legal guardian.

Children below 18 years should not use BetterLix. If We learn a child has submitted Personal Information, We will remove all information and delete the account.

12. Cookies and Other Technologies

Cookies and Other Technologies: BetterLix/Amsety Services, Websites, online services, and advertisements may use “cookies” and other technologies such as web beacons. Cookies are data files in your web browser that communicate with websites and applications to remember your preferences and distinguish you from other visitors. Cookies personalize a web experience. Sensitive Personal Information is not stored within cookies.

Disabling certain cookies can prevent BetterLix Services from functioning.

We use these technologies to measure security, monitor fraud, and understand how We can improve Our Services. We may also use cookies to personalize your experience through analytics, marketing, and interest-based advertising.

We use cookies to enhance your experience:

Communications Cookies: : Communication cookies allow your device to communicate with the BetterLix system.

Strictly Necessary Cookies: Strictly Necessary Cookies are those that make using the Services functional. For example, these cookies ensure that you see the mobile applications’s content in the correct format.

Other Cookies: Other Cookies give BetterLix information about how visitors use the Services. For instance, these cookies show Us how effective and useful a task is for you. We may use Personal Information if you decide to share your progress on Social Media or if you invite a friend from the application.

13. Transfer of Personal Information Between Countries

BetterLix houses processed Personal Information on servers in the United States.

BetterLix is intended for residents of the United States; other countries’ privacy laws do not regulate it. Residents of countries other than the United States must know that all Personal Information is processed and stored in the United States and governed by the privacy laws of the United States. Privacy laws of the United States may provide a different, sometimes lower, level of privacy protection than your country.

We advise residents of countries other than the United States not to disclose Personal Information to BetterLix Services. BetterLix is designed for US users only.

By submitting your Personal Information to BetterLix Services, you agree to the transfer, storage, and processing of your Personal Information in the United States.

14. BetterLix Commitment to Your Privacy Enforcement Rule

BetterLix takes your privacy very seriously. To ensure your Personal Information is secure, We require all BetterLix team members and associates to adhere to stringent privacy and security guidelines. We strictly enforce privacy safeguards.

We ensure the confidentiality, integrity, and availability of all electronic Personal Information that we create, receive, maintain, and transmit within our company and with third-party Business Associates. We take measures to anticipate any threats or hazards to the security of such information and protect against any reasonably anticipated uses or disclosures of such information.

15. How to Contact BetterLix

If you have questions about the BetterLix Privacy Policy or actions We take to protect your Personal Information or would like to submit a complaint, please Contact Us online or write to the address below:

BetterLix
Attn: Legal/Terms of Service
Amsety LLC
1947 Camino Vida Roble
Carlsbad, California 92008
United States of America

16. Location-Specific Disclosures

Select the state where you live to find more information about your privacy rights:

California
Colorado
Connecticut
Utah
Virginia

17. *Consent as a Basis for Processing (Third Party)

We will not use third party services for manual Data Processing, but We might use third party software to process Data.

18. *Interest-based advertising?

We use personal information to display tailored advertising. For this, We may use third party services for targeting advertising.

19. Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information We have about you. We update this Privacy Policy annually. The new notice will be available upon request, on Our website, and We will email a copy to you.